What is the "Hotline" module for?

🏛️ The Official Voice of Your Organization

The Hotline is your app’s private "Concierge" or "Help Desk." While the Chat module is perfect for social interaction and Group Chats (like team threads or fan groups), the Hotline is a dedicated private channel between an individual member and the organization’s management.

🤫 100% Private & Discrete

The Hotline is a "one-to-one" environment. Unlike a Group Chat where everyone sees every message, the Hotline ensures that a member's question is seen only by the administrators.

🛡️ Professional Identity

When you reply via the Hotline, you don't post as "John Smith." You post as The Club.

• Brand Authority: The user sees the response coming from the Organization Name (e.g., "City Football Club").
• Staff Privacy: This protects your volunteers and staff by keeping their personal profiles hidden while they manage official business.

🏆 3 Key Use Cases

1. General Assembly & Governance 🗳️: During a General Assembly, members can use the Hotline to submit questions to the Board of Directors. This allows the board to moderate questions privately and answer them officially without the clutter of a massive group chat.
2. Confidential Reporting 🚩: Players or parents can report sensitive issues, injuries, or "Safeguarding" concerns directly to the club leadership in total privacy.
3. Member Support 🎫: Use it as a digital front desk for questions about registration fees, lost property, or trial dates.